FAQs

HOW DO I SIGN UP?

 

  • Go to our website, https://vixster.com
  • Create an account.
  • Once you account is created, choose your subscription plan.
  • Input any special instructions for your location or your trash/recycling.
  • Check out and process your payment.
  • Once you have checked out, a Vixster team member will reach out via email with your pickup day and the date your pickups will start!

 

WHAT DO I NEED TO DO TO GET MY TRASH AND RECYCLING READY FOR PICKUP?

 

  • Volume of Waste:
    • We ask that our customers not have more than 10 kitchen size (13-15 gallon) bags per pickup or 3 (50 gallon) bags per pickup. Our team is instructed to not pick up more than the volume of waste mentioned above. All trash must be in a separate container from the recycling. Please be sure to tie your bags prior to putting them in your trash bins.
    • If you have more than the above stated volume of waste, then please call our team at 828-263-4276 (extension #3) to notify us, and to schedule a one-time pickup. Our team will be happy to provide a FREE quote to get any additional waste picked up.
  • Unbagged Waste Policy
    • All waste and recycling must be bagged. If there is any unbagged waste in your bin, please be sure to bag it, and secure it before your next pickup day. Our team is not instructed to pick up anything other than standard bagged residential garbage. Please separate the waste and recycling into two separate bins.
  • Recycling
    • All recycling must be sorted and bagged into five main categories: paper, plastic, glass, aluminum and cardboard. All cardboard must be broken down and bagged. Our team is not instructed to pick up any cardboard that is not broken mdown and bagged.
    • The recycling bags must be clear bags to ensure we can distinguish the recycling and make sure it is recycled appropriately. Also, the recycling must be in a separate container from the trash.

 

DO I NEED TO SORT MY OWN RECYCLING?

 

  • All recycling must be sorted and bagged into five main categories: paper, plastic, glass, aluminum and cardboard. All cardboard must be broken down and bagged. Our team is not instructed to pick up any cardboard that is not broken down and bagged.
  • The recycling bags must be clear bags to ensure we can distinguish the recycling and make sure it is recycled appropriately. Also, the recycling must be in a separate container from the trash.

DO I HAVE TO USE VIXSTER TRASH BINS/RECYCLING TOTES?

 

No. You do not have to use our bins and totes. We actually prefer and strongly recommend that you use your own bins and totes. By using what you already have, you can help reduce the carbon footprint in the High Country! Your options for bins/totes are as follows:

  • You can use your own trash bin and recycling bin. (Highly recommended/preferred).
  • *Note- You can get a free recycling bin from the waste and sanitation transfer station on Landfill Road!

 

IF I HAVE A SUBSCRIPTION, IS THERE A LIMIT TO THE NUMBER OF BAGS VIXSTER WILL COLLECT EACH WEEK?

 

We ask that our customers not have more than 10 kitchen size (13-15 gallon) bags perpickup or 3 (50 gallon) bags per pickup. Our team is instructed to not pick up more than the volume of waste mentioned above. All trash must be in a separate container from the recycling. Please be sure to tie your bags prior to putting them in your trash bins. b. If you have more than the above stated volume of waste, then please call our team at
828-263-4276 (extension #3) to notify us, and to schedule a one-time pickup. Our team will be happy to provide a FREE quote to get any additional waste picked up.

 

WHY IS TRASH PICKUP THE SAME PRICE AS TRASH AND RECYCLING PICKUP?

 

Trash pickup is the same price as trash and recycling pickup to promote recycling and sustainability efforts in our community.

 

WHAT IF I NEED TO CANCEL MY SERVICE OR MOVE MY SERVICE TO A NEW LOCATION?

 

If you need to cancel or move service to a new location, please give us a call or send us an email and we can update your account accordingly.

 

AFTER I HAVE SIGNED UP, CAN I CHANGE MY SUBSCRIPTION LENGTH?

 

Yes, please give us a call and we can update your account. For example, if you currently have a quarterly subscription, we can change it to an annual subscription once you quarterly subscription expires.

 

WHAT IF I HAVE MORE THAN THE 8 BAGS OF TRASH AND RECYCLING FOR MY PICKUP?

 

  • We ask that our customers not have more than 10 kitchen size (13-15 gallon) bags per pickup or 3 (50 gallon) bags per pickup. Our team is instructed to not pick up more than the volume of waste mentioned above. All trash must be in a separate container from the recycling. Please be sure to tie your bags prior to putting them in your trash bins.
  • If you have more than the above stated volume of waste, then please call our team at 828-263-4276 (extension #3) to notify us, and to schedule a one-time pickup. Our team will be happy to provide a FREE quote to get any additional waste picked up.

 

IS A CARD REQUIRED TO SET UP A TRASH AND RECYCLING SUBSCRIPTION WITH VIXSTER?

 

Yes, we do require our customers pay with a card due to the requirements of our payment processing system.

 

WHEN DO I NEED TO HAVE MY TRASH AND RECYCLING OUT ON MY PICKUP DAY?

 

Please have your trash out no later than 8am on your pickup day. Our haulers are completing their routes throughout the day, and your pickup time may vary anytime between 8am and 8pm.

 

WHY DO I NEED TO BAG MY TRASH AND RECYCLING?

 

We ask our customers to bag their trash and recycling to ensure that no items are falling out of our haulers trucks, and to ensure that your recycling is deposited at the correct location in the recycling center. Our team is hand picking the trash and recycling! Please be sure to bag it for them!

 

WHAT HAPPENS AFTER I SIGN UP?

 

After you sign up with Vixster, a team member will reach out to via the email you provided with your pickup day along with the date when your pickups will start. The email will also include Vixster’s policies regarding holidays, unbagged trash and inclement weather.

 

HOW QUICKLY CAN VIXSTER START SERVICING MY LOCATION?

 

Vixster can start servicing your location within 1- 2 weeks. After signing up, we will send you an email with your pickup day and the date when your pickups will start.

 

ARE YOUR DRIVERS INSURED?

 

Yes, our drivers are fully insured with their own auto coverage. Vixster and all other risks pertaining to Vixster are fully insured and covered. Our drivers are vetted with background checks, motor vehicle reports, and many other criteria to ensure they are qualified for the job.

 

DOES VIXSTER STORE MY CREDIT CARD INFORMATION?

 

No. Vixster does not store any of your credit card information. Your payment information will be processed only by Stripe- a widely trusted and secure online payment processor.

 

WHAT DO I DO IF I HAVE MISCELLANEOUS OR HAZARDOUS WASTE? WHAT TYPES OF ITEMS WILL YOU ACCEPT?

 

  • If you have miscellaneous items that you need removed, then please call our team at 828-263-4276 (extension #3) to notify us, and to schedule a one-time pickup. Our team will be happy to provide a FREE quote to get any additional waste picked up.
  • Alternatively, you can inquire for a one-time pickup on our website, on the”Contact Us” page.

 

WHAT ARE WATAUGA COUNTY’S RECYCLING REGULATIONS?

 

Check out the regulations here!

 

WHAT ARE THE HOLIDAYS THAT VIXSTER DOES NOT OPERATE?

 

  • Vixster will not be in operation on the following holidays: Thanksgiving, Christmas Eve, Christmas Day, New Year’s Day, Easter, and Fourth of July. We apologize to those customers whose scheduled pickup day falls on these holidays, and who will not have trash service for that week. Vixster may choose to add additional observed holidays in which routes will not occur.
  • If your pickup lands on a holiday, then you will receive a pickup on your next regularly scheduled pickup day. We will gladly pick up the volume of waste equal to two standard pickups. If we are able to add your location to a route later in the week, we will do our best to do so, however, it will be a Vixster’s sole discretion.

 

WHAT IF THERE IS HAZARDOUS WEATHER ON MY PICKUP DAY?

 

  • Winter weather will inevitably slow our daily route collections and in some areas around the county, make accessibility to your home unsafe for our drivers. Please be patient with us. We will service those areas as soon as the roads are clear enough for safe traveling.
  • We unfortunately cannot control the weather or speed up the crews who clear the roads, and we apologize ahead of time to those who live in areas that we are unable to service due to winter conditions. In all other areas, expect delays as we do our best and make every effort to collect everyone’s trash. If your pickup lands on an inclement weather day, then you will receive a pickup on your next regularly scheduled pickup day. We will be happy to take the volume of waste equal to two standard pickups. If we are able to add your location to a route later in the week, we will do our best to do so, however, it will be a Vixster’s sole discretion.